Guarantee

We totally stand by everything we make. In over 14 years of business and thousands of orders, 99.9% of all customers are happy with their purchase. Hooray! Just like them, your satisfaction is guaranteed. You may return any unused item within 90 days and receive an exchange, replacement, or refund. If there was an error on our part, we will ship you a replacement and include return postage for you to return the item you received in error. For other returns, we are happy to offer an unconditional exchange, replacement, or refund. Unfortunately, we can not refund original shipping costs; return shipping costs are also the responsibility of the customer.

Shipping Information

We ship via USPS First Class Mail, Parcel Select, Priority Mail, or UPS Ground (whichever is most prompt and economical for your geographic location).

All continental US orders over $50 receive free shipping! Just enter the discount code FREESHIP50 upon checkout. Otherwise, US shipping and handling charges are:

  • $3.95 for orders up to $13.50
  • $6.95 for orders over $13.50

Note: Due to excessive shipping costs, Movable Alphabet Boxes ship at our standard rates to continental US addresses only. We can ship them elsewhere but additional charges will apply.

Shipping to outlying US territories including Hawaii or Alaska is:

  • $12 for orders up to $100
  • $35 for orders over $500
  • $75 for orders over $900 

Shipping to Canada

We recommend using International Post. Costs start at $14 (see shipping & handling charges in the table below). When your materials are shipped internationally, we are required to complete customs documentation regarding their contents. We clearly indicate that these are school supplies/educational materials but we can not prevent the charging of tariffs/duties. Note: Due to excessive shipping costs, Movable Alphabet Boxes ship to continental US addresses only.

International Shipping Costs via International Post

The most affordable way to ship internationally is via each country's postal service (see examples of shipping and handling charges for select countries in the tables below). Enter your address at checkout and, if your shipping rate does not automatically populate, email us with your shipping address and we'll send you an exact quote. We can not insure or track these deliveries so choose it only if you feel you can trust your country's postal service.

When your materials are delivered, the post office may assess a custom/duty charge. We clearly indicate on customs documentation that these are school supplies/educational materials but we can not prevent the charging of tariffs/duties. Note: Due to excessive shipping costs, Movable Alphabet Boxes ship to continental US addresses only.

International Shipping Costs via UPS

Send us an email if you prefer this method. When your materials are delivered, the UPS carrier will likely assess a custom/duty charge. We clearly indicate on customs documentation that these are school supplies/educational materials but we can not prevent the charging of tariffs/duties. Note: Due to excessive shipping costs, Movable Alphabet Boxes ship to continental US addresses only.

Tax

Orders shipping to Massachusetts are charged 6.25% sales tax on all items with no sales tax applied to shipping costs. If you are a tax exempt Massachusetts organization, please include your tax exempt number in the "Special Instructions for the Seller" field during the checkout process. We will deduct the tax before charging your credit card.

Purchase Orders

We are happy to accept purchase orders from Schools in the US. Payment is expected net 30 from order date. You can either:

  1. Send us your order via email, snail mail, or fax using a Purchase Order
  2. Choose "Invoice" as the payment method during online checkout

Ordering Security

Your online credit card order is secured by Shopify, a leader in the small-business industry. (When you see https: instead of http: in the web address, it means you are on a secure site.) If you prefer, feel free to print our order form and fax or snail mail your order to us.