Guarantee

We stand by everything we make. We've been in business since 2003 with tens of thousands of orders and 99.9% of all customers are happy with their purchase. Hooray! Just like them, your satisfaction is guaranteed.

You can return any unused item in new condition (see exception noted below for digital items) within 30 days of purchase for an exchange or refund...no questions asked. Simply mail your product with a copy of your receipt (or information so we can find the original order) and we will either refund the original credit card used for the purchase, issue you a credit, or mail you a check. If the products are damaged or show evidence of use, we are unable to issue a refund.

If there was an error on our end, we will gladly refund your original shipping costs and email you a prepaid return shipping label if we need the item sent back to us. Unfortunately, we can not refund original shipping costs or pay for return shipping costs for other return reasons (e.g., changed mind, ordered wrong item).

Digital Returns: We are unable to issue refunds for digital purchases with activated licenses. If you purchase the wrong digital file, do not activate your license but instead contact us to request a refund/exchange.

Shipping

We ship throughout the US and to many locations around the world. If you place more than one order shipping to the same address, we reserve the right to combine them into one package and ship them together. If you need them shipped separately, please make a note saying this when you place your order.

US Shipping Information

We ship via USPS First Class Mail, Parcel Select, Priority Mail, or UPS Ground (whichever is most prompt and economical for your geographic location).

We will calculate expected shipping charges for all phone, email, and regular mail orders based on actual shipping charges.

For all orders placed online, we have standard shipping rates as follows. All online continental US orders over $100 are eligible for free shipping! Just enter the discount code FREESHIP100 upon checkout. Otherwise, US shipping and handling charges for online orders are:

  • $4.95 for orders up to $24.90
  • $9.95 for orders $24.91 and above

Shipping to outlying US territories including Hawaii or Alaska is available via USPS or UPS. Rates are calculated at checkout.

International Shipping

Canada: When shipping via USPS International Post to Canada, we are now able to prepay all customs fees, taxies, and duties! The price in your shopping cart may look a little higher but you won't have any surprise fees due upon delivery.

Other Locations: We are happy to ship to most countries but are unable to ship to Europe at this time due to the new VAT requirements (we're hoping to figure this out). Note that once your package is received by the carrier here in the US, the shipment responsibility becomes theirs. Maitri Learning can not guarantee international delivery.

Choose UPS, DHL, or International Post, whichever carrier you trust for your country/region. Then, be prepared to work directly with your country's customs/tariff organization to help the package clear customs. We mark all items as "school materials" but have no influence on whether your country will charge duties/tariffs on the materials. Customs, tariffs, import duties, brokerage fees, or other fees are not included in the shipping charges you pay Maitri Learning and are the customer's sole responsibility.

Tax

Orders shipping to Massachusetts are charged 6.25% sales tax on all items with no sales tax applied to shipping costs. If you are a tax exempt Massachusetts organization, please send us your tax exempt number before placing an order.

Purchase Orders

We are happy to accept purchase orders from Schools in the US. Payment is expected net 30 from order date. When you have your PO, you can either:

  1. Send us your PO via email or postal mail
  2. Choose "Invoice" as the payment method during online checkout

We'll send you an order confirmation and fulfill your order promptly.

Sales Estimates/Quotes

If you need a sales quote, just fill up your shopping cart and choose "Sales Quote" as the payment method. We'll email you a quote that you can submit to your school to receive a purchase order (PO) number. We will not fulfill your order until we receive your PO.

Ordering Security

Your online credit card order is secured by Shopify, a leader in the small-business industry. (When you see https: instead of http: in the web address, it means you are on a secure site.) If you prefer, feel free to print our order form and email, text, or postal mail your order to us.